Advanced Technical Support Services
Advanced Technical Support Services
At TetaHost, we pride ourselves on providing high-performance unmanaged services at an affordable price. However, we understand that not all customers have the technical expertise to manage servers independently. To meet the needs of these customers, we offer hourly-billed advanced technical support services, designed to help quickly resolve complex technical issues or complete specific tasks.
Our advanced technical support is provided by a team of experienced engineers and is available at a rate of $30 per hour. Below are the details of this service and the scenarios it covers:
What Does Advanced Technical Support Include?
Our advanced technical support services cover the following scenarios (but are not limited to):
Operating System Installation and Optimization
- Assistance with installing the operating system of your choice (e.g., Linux, Windows).
- Server performance optimization, including kernel parameter adjustments and resource allocation.
Software Installation and Configuration
- Assistance with installing and configuring common applications or services (e.g., Apache, Nginx, MySQL, PHP).
- Setup and configuration of control panels (e.g., Cpanel, Plesk) and related services.
Troubleshooting and Issue Resolution
- Quick diagnosis and resolution of server performance issues, such as high CPU usage or memory leaks.
- Fixing software conflicts, service failures, or connection problems.
Server Security Hardening
- Help with setting up firewalls (e.g., iptables, UFW).
- SSL certificate installation to encrypt website traffic.
- Configuration of tools like Fail2Ban to prevent malicious attacks.
Data Migration and Backup
- Assistance with cross-server data migration, including websites, databases, and files.
- Setting up automated backup systems to ensure data security and reliability.
Custom Technical Requests
- Any other technical requirements specified by the customer. We will evaluate the feasibility and execute accordingly.
Pricing and Workflow
Pricing
- $30 per hour, billed in one-hour increments.
- Before starting the service, our engineers will evaluate the task and confirm the estimated time required, ensuring transparency and efficiency.
Workflow
Request Submission
Customers submit a detailed description of their technical requirements through a support ticket or other contact channels.Task Evaluation
Our engineers assess the complexity of the task and estimate the time needed. We provide a clear solution and confirm the cost and timeline with the customer.Task Execution
Upon confirmation, our engineers will proceed with the task, ensuring it is completed efficiently and accurately.Delivery and Confirmation
Once the task is complete, we provide a detailed report and follow-up recommendations to ensure customer satisfaction with the results.
Why Choose Our Advanced Technical Support?
Expert Team
Our technical support team is composed of highly skilled network engineers with extensive industry experience, capable of handling a wide range of complex issues.Flexible and Efficient
Hourly billing allows customers to pay only for the services they need, without long-term commitments or unnecessary expenses.Transparent Pricing
We provide clear quotes and execution plans, ensuring transparency throughout the service process with no hidden fees.Tailored Solutions
We offer customized solutions based on the specific needs of each customer, ensuring every technical request is addressed effectively.
Important Notes
- Scope of Service: Advanced technical support is limited to technical assistance and does not include hardware replacement or direct operations on third-party platforms.
- Access Requirements: Customers must provide accurate access credentials (e.g., SSH account, control panel permissions) with proper authorization for our engineers to complete the tasks.
- No Refund Policy: As with all our services, advanced technical support is non-refundable. Customers must confirm their requirements and the scope of work with our engineers before the service begins.
How to Request Advanced Technical Support?
To request advanced technical support, you can contact us via the following methods:
- Submit a Ticket: Log in to your TetaHost client portal and submit a support ticket detailing your requirements.
- Email Support: Send a detailed email to our support team, and we will respond promptly.
- Live Chat: Use the live chat tool on our website to get in touch with our technical support team directly.
Conclusion
TetaHost’s advanced technical support services are designed to provide professional, efficient assistance for customers with specific technical needs. Whether you're facing a technical challenge or need help with a complex operation, our team is ready to offer solutions at a reasonable hourly rate of $30 per hour.
For businesses and individual developers, this service provides the expertise you need to succeed while saving time and effort.
If you have further questions or would like to request our support, feel free to contact us today!