Dear Valued Customers,
Thank you for your continued support and trust in our services. To better optimize resources and enhance service quality, we have made the decision to close all European data centers. This adjustment is aimed at centralizing resources to provide more efficient and stable services. Below are the details and key points regarding this change:
1. Closure Date
All European data centers will cease operations on May 30, 2021. At that time, all data stored on the servers will be permanently deleted. Please ensure that you back up any important files and data before this date.
2. Options for Affected Customers
To minimize the impact of this adjustment on our customers, we are offering two options for current users:
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Migrate Your Service to the Seattle Data Center
- We offer the option to migrate your service to our Seattle data center. After migration, your service will maintain the same resource allocation and performance support as your current plan.
- If you wish to migrate your service, please contact our technical support team as soon as possible, and we will assist with the migration process.
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Request a Refund
- If you do not wish to migrate your service, you may choose to request a refund. Refunds will be calculated based on the remaining valid period of your service plan.
- To request a refund, please contact our customer support team by submitting a ticket or via email.
3. Data Deletion Reminder
Please note:
All data on accounts that are not migrated or refunded will be permanently deleted on May 30, 2021. This operation is irreversible. To avoid any loss of data, please ensure you complete a backup or submit a migration/refund request before this date.
4. How to Contact Us
If you need assistance with migration, refunds, or have any questions regarding this change, please contact us via:
- Submit a Ticket: Log in to your client portal and submit a ticket describing your request. We will process it as quickly as possible.
- Email Support: Send an email to our support team, and we will respond promptly to assist you.
We sincerely apologize for any inconvenience caused by the closure of our European data centers and appreciate your understanding and support. We remain committed to providing stable and efficient services and will do our best to address any issues related to this transition.
Sincerely,
TetaHost Team
Saturday, May 15, 2021